نظرة عامة على الوظيفة
- مستوي الخبرة
- +1 سنة
- نوع العمل
- دوام كامل
- نوع مكان العمل
- Not specified
- الموقع
- القاهرة
- Job function
- خدمة العملاء
- اخر موعد للتقديم
- 30 سبتمبر 2022
عن الوظيفة
• Receive inbound calls for International & Domestic Air, Hotel booking inquiries from customers.
• Answer customer queries, as well as probe the customer to obtain a full understanding of what information is being requested.
• Identifying and assessing customers’ needs to achieve satisfaction.
• Make sure that all customers issues are handled.
•Provide accurate, valid and complete information by using the right methods/tools.
•Follow up (Call and Email) with customers in case of pending/escalated issues.
• Communicate clearly and effectively with customers.
Job responsibilities:
المتطلبات
•Minimum of 6 months experience as a customer service agent in Travel agency
•Very good typing skills.
•Immediate joiners are preferable.
•Excellent communication and presentation skills characters.
•Ability to multitask, prioritize, and manage time effectively.
•Shifts from 10 AM to 6 PM or from 4 PM to 10 PM
•Males Only
•Rotational days off.