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Majorel

Client Relations Business Analyst

Majorel ·

دوام كامل

+2 سنة

نظرة عامة على الوظيفة

مستوي الخبرة
+2 سنوات
نوع العمل
دوام كامل
نوع مكان العمل
Not specified
الموقع
Not specified
Job function
المبيعات وتطوير الأعمال
اخر موعد للتقديم
09 سبتمبر 2024

عن الوظيفة

•Designing and managing high-impact reports on behalf of the program Manager / business owner to boost the financials performance and the targeted profitability. 
•Supporting and being a part of the local/regional projects related to performance management, cost efficiency & customer experience.
•Building insights tools/dashboards that highlighting root causes for performance metrics changes.
•Continuously working on identifying process gaps and improvement areas.
•Responsible for identifying trends within all LOBs performance and to design pragmatic solutions for consideration and implementation.
•Managing and proactively improving and centralizing all performance management tools to meet continuously changing business need and priorities. •Providing actionable recommendations and insights to meet the targeted EBIT level by analyzing the support data.
•Monitoring and reviewing site workforce capacity to ensure maximum efficiency and suggestions any needed moves.
•Cooperating with global board teams to scale best practices and standardize process and metrics.
•Reporting client relations team organic growth pipeline with the key highlights and opportunities insights.
•Investigate in the monthly P&L results vs the budget.
•Running the allocations matrix on monthly basis in alignment with each business/ department owner.
•Anticipating/Aiding in the annual budget analysis across the business top-line / bottom-line.
•Reporting/ Updating Majorel clients data base according the group requirement for the file outlook.
•Generate the required reports.
•Keep company vision, mission, values and follow all policies and procedures.
•Performs miscellaneous job-related duties as assigned.

المهارات

المبيعات وتطوير الأعمال

وظائف مشابهة

Career180

Career180

منذ شهرين

Customer Support Representative
متبقي 16 يومًا

القاهرة (هجين)

دوام كامل

+1 سنة

Respond to users' inquiries and resolve issues in a timely, professional, and friendly manner.Handle incoming messages across the company's communication channels.Investigate and resolve user concerns, escalating complex cases when necessary.Follow up with users to ensure their issues are resolved.Maintain accurate records of inquiries, issues, and resolutions.Report recurring issues, user feedback, and common inquiries to the relevant team.Ensure a positive and professional experience for all users.