نظرة عامة على الوظيفة
- مستوي الخبرة
- غير مطلوب الخبرة
- نوع العمل
- دوام كامل
- نوع مكان العمل
- Not specified
- الموقع
- Not specified
- Job function
- خدمة العملاء
- اخر موعد للتقديم
- 09 يونيو 2025
عن الوظيفة
Account Management: Handle a portfolio of delinquent accounts and monitor the payment status of each account. Contact customers through phone calls, emails, or written correspondence to request payment and negotiate payment arrangements.
Debt Collection: Use effective collection techniques to encourage customers to make payments. This involves discussing outstanding balances, providing payment options, and addressing any questions or concerns customers may have regarding their debts.
Customer Communication: Engage in professional and empathetic communication with customers to understand their financial situations and find mutually acceptable solutions. Answer inquiries, resolve disputes, and provide accurate and clear information regarding payment terms and options.
Compliance: Adhere to relevant laws and regulations governing debt collection practices, such as the Fair Debt Collection Practices Act (FDCPA)
Problem Resolution: Address and resolve customer complaints, disputes, and inquiries related to their outstanding debts.
Negotiation and Settlement: Negotiate payment plans, settlements, or discounts with customers based on their financial capabilities and the company's policies. | Graduate or Gap Year
Fluent in English
Excellent communication, customer service, and sales skills..
Collections experience
Communication and negotiation skills
Flexible, Process Oriented, Optimistic, and Goal Oriented
Ethics and integrity
Availability to work shifts within the call center's hours of operation: Night and Overnight shift