نظرة عامة على الوظيفة
- مستوي الخبرة
- غير مطلوب الخبرة
- نوع العمل
- دوام كامل
- نوع مكان العمل
- في المكتب
- الموقع
- القاهرة
- Job function
- خدمة العملاء
- اخر موعد للتقديم
- 09 يونيو 2025
عن الوظيفة
Respond to customer inquiries via phone, email, chat, or in person in a timely and professional manner.
Provide accurate information regarding products, services, orders, and company policies.
Resolve customer issues efficiently and escalate complex problems to the appropriate department.
Process orders, returns, exchanges, and refunds as needed.
Maintain detailed and accurate customer records in the system.
Follow up with customers to ensure issues are fully resolved and satisfaction is achieved.
Stay informed about product updates, company promotions, and service procedures.
Work collaboratively with team members to improve customer service processes. | Proven experience in a customer service role preferred.
Strong communication and problem-solving skills.
Patience, empathy, and the ability to remain calm under pressure.
Proficiency with computers, CRM systems, and standard office software.
English Proficiency: B2+ / C1