Customer Service Representative

Description

Tabby creates financial freedom in the way people shop, earn and save by reshaping their relationship with money. Over 15 million users choose Tabby to stay in control of their spending and make the most out of their money.

The company’s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 40,000 global brands and small businesses, including Amazon, Noon, IKEA, and SHEIN use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.

Tabby generates over $10 billion in annual transaction volume for its partner brands and is the highest-rated, most-reviewed, largest, and fastest-growing FinTech in the GCC region.
Tabby launched in 2019 and has since raised +$1 billion in equity and debt funding from global and regional investors, and is now valued at $3.3 billion.

About the role

Join us in transforming customer experience at Tabby!

As a Customer Experience Representative, you’ll play a crucial role in ensuring every interaction leaves a lasting positive impact. This isn’t just a job; it’s a chance to champion our customers and set new standards in satisfaction.

Package
Pay rate varies according to Arabic and English language skills:

Starting from 15,000 to 32,000 EGP Gross (Salary + KPI's)
Transportation allowance
Social Insurance
Medical Insurance

Key Responsibilities
Duties and Responsibilities:

Support Tabby customers over chat and phone calls and answer their queries
Utilize and test new digital and AI tools that we are implementing in our call centers and provide feedback to leadership
Champion and implement customer service policies and procedures that align with company objectives
Provide insights and feedback on customer queries to help us identify areas of improvements and optimization of customer experience
Collaborate with your colleagues across different teams to ensure we continue to uphold our customer experience satisfaction, exceed our CSAT scores and become renowned for being the center of best customer experience globally.

Skills, Knowledge and Expertise:
Qualifications and Requirements:

Proficiency in both written and spoken English and Arabic
Post Graduate Degree, preferably in math, business, marketing, finance
Excellent analytical, communication, and problem-solving skills
Good self-awareness and excellent soft-skills
Ability to multitask, meet deadlines, and work in a fast-paced environment
Ability to work effectively and build strong relationships with cross-functional teams
Ability to handle pressure

Customer Service Representative

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