نظرة عامة على الوظيفة
- مستوي الخبرة
- +1 سنة
- نوع العمل
- دوام كامل
- نوع مكان العمل
- Not specified
- الموقع
- القاهرة
- Job function
- خدمة العملاء
- اخر موعد للتقديم
- 01 يونيو 2022
عن الوظيفة
Thndr is a YC-backed fintech that is leveraging technology to democratize investing in the MENA region.
We received the first brokerage license to come out of Egypt since 2008 and launched the first and only
digital brokerage in Egypt. Today, our users can invest in Egyptian mutual funds and publicly listed
companies. Our immediate focus areas are education, removing barriers, building an intuitive platform
and expanding our available investment products.
We strongly believe that everyone should have access to financial services that would allow them to
achieve financial independence, regardless of age, gender, location or socioeconomic class; and are laser
focused on fulfilling this mission.
For the people who use Thndr, our app represents a seamless way for them to achieve financial
independence and growth, without the need to have prior financial knowledge or access to huge capital.
About the role
We're looking for someone who will be excited to talk (mostly online) to our customers, and provide
helpful information, answer their questions and resolve their issues. This person will be the front line of
support for customers and their role will be to help ensure that customers are satisfied with products,
services, and features.
Job responsibilities:
Day-to-day activities
● Responding promptly to customer inquiries
● Communicating with customers through various channels
● Being able to juggle multiple inbounds from different customers
● Acknowledging and resolving customer complaints
● Keeping records of customer interactions, comments and complaints
● Knowing our products inside and out so that you can answer questions, and make
recommendations to customers
● Communicating and coordinating with colleagues as necessary
● Go the extra mile to ensure customer satisfaction
المتطلبات
Patience, empathy and communication skills
● Ability to stay calm when customers are stressed or upset
● Quick and enthusiastic learner
Ability to multitask, prioritize, and manage time effectively
● Adaptability and accountability
● Experience working with customer support is a plus
● Finance background is a plus
● Uncompromising integrity and strong dedication to professionalism
● Strong sense of ownership and responsibility
● Excellent verbal and communication skills
● Customer orientation and ability to adapt/respond to different types of characters
● Fluency of Arabic and English
● Fast and accurate typing skills in Arabic and English
At Thndr, we're looking for people invigorated by our mission, not just those who simply check off all the