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Seoudi

IS Support Analyst

Seoudi · القاهرة

دوام كامل

+1 سنة

نظرة عامة على الوظيفة

مستوي الخبرة
+1 سنة
نوع العمل
دوام كامل
نوع مكان العمل
Not specified
الموقع
القاهرة
Job function
تكنولوجيا المعلومات والتكنولوجيا
اخر موعد للتقديم
20 يوليو 2022

عن الوظيفة

• Ensure Internet Performance is Acting well.

• Install, modify, and repair computer hardware and software.

• Healthy check Printer Devices, Attendance machine, IP CAM and any related network devices.

• Resolve technical problems with Local Area Networks (LAN) and (WAN) with ISP.

• Install & Fix issue related to computer peripherals for users.

• Monitor company IT assets • Resolve issues related to computer systems, software and hardware.

• Respond to queries on site or remotely.

• Respond to Ticketing System withing the defined SLA.

• Guide users through problem-solving process.

• Install, modify and troubleshoot technical issue

• Provide technical assistance and support for incoming queries and issues related to computer systems, software and hardware.

• Resolve problems by running diagnostic programs.

• Follow up with users to ensure issue has been resolved.

• Gain feedback from users about computer usage

. • Identify and escalate situations requiring urgent attention


Job responsibilities:

المتطلبات

• (1-2) Experience or highly qualified fresh graduates.

• Gender: Males only.

• Military status.

• Max age 28 years old.

• Applicants are required to be only from Cairo and Giza

• Graduated from Computer Science or Information System.

• Basic knowledge (CCNA or MCSA).

المهارات

تكنولوجيا المعلومات والتكنولوجيا