نظرة عامة على الوظيفة
- مستوي الخبرة
- +3 سنوات
- نوع العمل
- دوام كامل
- نوع مكان العمل
- Not specified
- الموقع
- القاهرة
- Job function
- تكنولوجيا المعلومات والتكنولوجيا
- اخر موعد للتقديم
- 01 يونيو 2022
عن الوظيفة
Being part of an Enabling group supporting Cassbana’s IT systems.
Job responsibilities:
Ensuring the highest levels of customer focus and collaborative working for incidents and problems that are presented and escalated, as well as when necessary
Using performance reporting and user analysis to identify appropriate user training initiatives to ensure the highest levels of knowledge
Experience working within a progressive IT support organization and experience providing remote support with world-class customer service and interaction skills
المتطلبات
3+ years of experience in support and troubleshooting Windows & Mac OS platforms (Mac OSX 10.7+, Windows 7 or above) including mobile devices running Apple iOS & Android mobile operating systems
3+ years of experience in supporting one or more IT infrastructure area such as Networking, Active Directory, LDAP, DB fundamentals, backup/storage
Experience translating business and technical needs across region and driving solution delivery
Ability to leverage knowledge of business applications to influence service owner priorities to effect change
Experience in adapting to shifting organizational structures and matrix reporting with focus on driving support services
Demonstrated business acumen and working knowledge of applications and business processes
Experience working within a progressive IT support organization and experience providing remote support with world-class customer service and interaction skills
Years of experience: 3+