نظرة عامة على الوظيفة
- مستوي الخبرة
- +1 سنة
- نوع العمل
- دوام كامل
- نوع مكان العمل
- Not specified
- الموقع
- القاهرة
- Job function
- خدمة العملاء
- اخر موعد للتقديم
- 16 مارس 2025
عن الوظيفة
-Daily check of registered orders to validate or substitute order lines after communicating with customers, Product Managers, Technical department, Logistics Planners, and Loading Scheduling department.
-Daily checks of customer (internal & external) order status (open orders).
-Communicates updates, readiness, missing items, and deviations from Promised dates to commercial team, with a focus on important orders and providing weekly reports per customer.
-Manages loading dates or schedules partial loads for projects by coordinating with commercial team.
-Pushes relevant departments to take corrective actions and meet delivery promises.
-Prepares reports on Service Level Agreements (SLAs) per customer and assesses performance.
-Prioritizes Production, Warehouse, and Loading Scheduling departments to facilitate urgent orders.
-Collaborate with all departments to ensure efficient Planning of Operations (Production, Logistics, Purchasing, and Loading Scheduling).
-Checks unloaded customer orders status (ready to load) and communicates with the Sales department to take relevant actions to proceed with scheduling Production and Loading.
-Monitors order status before and after loading, ensuring all order lines are shipped to customers.
-Is actively involved in maintaining item knowledge management in local ERP.
-Maintains OTIF (On-Time In-Full) reports per customer and drives continuous improvement according to Top Management guidance, ensuring market delivery dates are met.
المتطلبات
-Actively collaborate with all involved departments of the Division to improve Customer Service Levels.
-Update commercial team on deviations from promised dates and provide possible suggestions or alternative services.
-Create weekly order status reports per customer and communicate these reports to commercial team and top management.
-Manage W99 stock reduction by:
-Suggesting replacements (profiles/accessories).
-Coordinating with the sales department to offer discounts on specific items.
-Responsible for maintaining customer orders in local ERP (removing outdated orders and ensuring all open orders are active).
-Suggest improvements to local procedures and identify gaps to enhance daily operations, including:
-Stock replenishment processes.
-Stock levels.
-Response times to customer requests.
-Issues with purchased items/MOQs (Minimum Order Quantities).