نظرة عامة على الوظيفة
- مستوي الخبرة
- +4 سنوات
- نوع العمل
- دوام كامل
- نوع مكان العمل
- Not specified
- الموقع
- القاهرة
- Job function
- تكنولوجيا المعلومات والتكنولوجيا
- اخر موعد للتقديم
- 31 ديسمبر 2022
عن الوظيفة
- Assessing the network performance through regular Voice and Data benchmarking campaigns in order to ensure superior customer experience, identify related network quality problems and evaluate customer perception among competition.
- Providing adequate reports to identify & analyze network performance in different areas and ensure resolution of network problems impacting customers efficiently & pro-actively.
Job responsibilities:
- Filling the gaps between the different technology teams and acting as a link between them to reach the best E2E customer journey.
- Interface with all technology teams to influence and impose quality standards.
- Analyze Data/Voice benchmarking campaigns conducted to assess Orange network performance compared to the competitor.
- Prepare fully detailed report from point of view (voice quality analysis, dropped calls, blocked calls, throughput analysis ,etc.) for each measurement conducted.
- Monitor NTRA reports and analyze the reported violation sent from the NTRA to prevent penalties.
- Starting new initiatives & projects that focus on enhancing the network QoS
- Setup/calibrate internal tools measurements to guarantee measurement quality and efficiency.
- Actively creates a challenging environment that encourages decision making, personal ownership, teamwork and accountability at all levels
- Identifies subordinates' development needs and sets personal development plan including required relevant trainings & on job coaching
- Generate, prepare & submit sufficient quality reports including all the required analysis in each field that will provide a clear visibility of the network performance for top management.
- Access network quality performance through all available tools like counters, field measurements and captures.
- Monitoring, analyzing & reporting Access Network performance through KPIs & following up chronic problems till it solved with the concerned teams
- Deep diversified functional knowledge that connects different fields and disciplines through a solid understanding of the radio & access network side and linking them with other fields such as the Core, BSS and optimization.
- Acting as a 1st line support for the teams technicians for any field problems arising during drive test measurements.
- Having high problem solving and analytical skills in addition to being proactively working on issues & network bottlenecks that could affect future performance.
- Affirming problem resolution within desired SLAs
- Managing & encouraging the development and creation of in-house developed tools to minimize the time and efforts for analyzing network quality problems as well as the investment costs.
المتطلبات
- Initiative and synthesis mind.
- Leadership skills.
- Motivated/Motivational personality.
- Very good communication skills.
- Flexibility and updatable vision.
- Innovative mind set and focus on development.
- Strong people management skills.
- Managerial & team leading skills.
- Planning & organizing skills.
- Time Management Skills.
- University degree from the Faculty of Engineering-Communications Department
Experience: 4 years of experience in telecommunication.z