نظرة عامة على الوظيفة
- مستوي الخبرة
- +3 سنوات
- نوع العمل
- دوام كامل
- نوع مكان العمل
- Not specified
- الموقع
- القاهرة
- Job function
- العمليات وإدارة سلسلة التوريد
- اخر موعد للتقديم
- 08 سبتمبر 2022
عن الوظيفة
• Respond to customer’s incidents within predefined Time to Respond, Time to Notify, Time To Repair/Resolve without escalation 70% of the time.
• Meet or exceed customer Incident Management, Change Management, and Problem Management SLOs.
• Perform Incident Lifecycle Management following documented procedures.
• Provide technical support to customers.
• Perform pre-engineered scheduled changes.
• Staying up to date on technologies, certifications, and training to support evolving IT infrastructure.
• Handle incoming technical support calls for all voice products (HPBX and SIP
products)
Job responsibilities:
المتطلبات
• Must have at least 3-5 years’ experience working in a Network Operations Center (College or vocational training in I.T. fundamentals at a minimum).
• Must have at least 3-5 years’ experience supporting Enterprise customers.
• ·Technical knowledge VOIP products and features.
• Demonstrated experience troubleshooting/resolving IT infrastructure incidents (network, Wi-Fi, WAN/LAN). • Demonstrated experience working with Internet Service Providers (ISP) like Bell, Telus, Zayo, and Rogers outages.
• Minimum Cisco CCNA, Fortinet NSA 1, or equivalent industry experience. • Minimum MCSA, or equivalent industry experience.
• Knowledge of Routing LAN/WAN protocols.
• Knowledge of security incident management and devices (firewalls, IPS/IDS).
• Knowledge of common business applications (Exchange, Office365).
• Knowledge of Cloud Technologies (Azure).
• ·SIP School Certified Associate (SSCA) or equivalent knowledge.