نظرة عامة على الوظيفة
- مستوي الخبرة
- +2 سنوات
- نوع العمل
- دوام كامل
- نوع مكان العمل
- Not specified
- الموقع
- Not specified
- Job function
- خدمة العملاء
- اخر موعد للتقديم
- 14 مارس 2026
عن الوظيفة
- Monitor real-time queues, volumes, and performance metrics (service level, AHT, adherence)
- Identify performance risks and take immediate corrective actions (re-skilling, schedule adjustments)
- Coordinate with team leaders and workforce teams to manage intraday staffing needs
- Track agent adherence and occupancy, highlighting variances
- Provide real-time reports and updates to stakeholders
- Support contingency planning during spikes, outages, or unexpected changes
- Ensure operational targets and SLAs are maintained throughout the day
المتطلبات
- Experience in Bpo for 2 years
المهارات
خدمة العملاء