1-Communication and Networking: Customer Service skills naturally come into play in the role of Account Manager. As you will often answer questions, inspire possibilities and link it with company services, is the willingness to offer help even if there doesn’t appear to be a direct or immediate benefit. By engaging and helping people in a very professional smooth way of communication in the network opportunities open up.

2-Customer Management: You may think you know what your customer wants or expects but I remind you that customers do things for their reasons. Each customer has a unique expectation for the ROI they get from your product or service based on their business situation and experience, which, by the way, is based on what is most important to them, your aim is to move from a transactional role with your customer to a strategic partner with enough influence to shape buying decisions.

3-Increase Customer Lifetime Value: Retained Customers and Referenced clients, the answer comes always from Retained customers, as the ultimate goal of account management and customer service is to help your customers win by solving their problems.

4-Internal Alignment: You are the key person for the internal procedure and our internal client, you are committed for a high standard professional level of communication with the project stakeholders to make sure that customer requirements will be totally covered within the best practice according to best ROI and timeline.

5-Fast and Professional: In order to keep business oriented and aligned with the new market trends which meets the customer requirements, our business requires a fast and professional service which reflects on your side to be strict with your timeline and professional with your communication (internally and externally) and for sure your output.

6-Data & Information: You are the most important source of Data internally, Data archiving and filtering is very important part of this job.

-Providing the accurate data while filtering the confidential agreements and negative feedback is your direct role.

-Archive data as much as you can it’s the era for data scientists and each part will shape Important data in the future as it will provide the future insights for our services.

Responsibilities:

•Build long relationship with clients.

•Management and development of offline projects for clients.

•Plan and implement a marketing strategy for clients.

•Analyze effectiveness of campaigns.

•Recommend, design and implement projects to increase their ROI.

•Coordination and supervision of all key processes of the project.

•Respond to briefs from clients’ marketing departments.

•Operating as the lead point of contact for any and all matters specific to your accounts.

•Overseeing customer account management, including negotiating contracts and agreements to maximize profit.

•Make sure that project is delivered on the scheduled timeline.

•Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors.

•Develop new business with existing clients and/or identify areas of improvement to meet sales quotas.

• Open new sales channels and improve client retention.

•Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts).

•Review with production team that they get the best suppliers with best Price.

• Assist with challenging client requests or issue escalations as needed.

•Prepare and present reports on their progress.

•Use Data to Manage Risks.

•Focus on building trust with key business stakeholders.

•Any other related duties assigned by the employer.

Job responsibilities:

•Build long relationship with clients.

•Management and development of offline projects for clients.

•Plan and implement a marketing strategy for clients.

•Analyze effectiveness of campaigns.

•Recommend, design and implement projects to increase their ROI.

•Coordination and supervision of all key processes of the project.

•Respond to briefs from clients’ marketing departments.

•Operating as the lead point of contact for any and all matters specific to your accounts.

•Overseeing customer account management, including negotiating contracts and agreements to maximize profit.

•Make sure that project is delivered on the scheduled timeline.

•Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors.

•Develop new business with existing clients and/or identify areas of improvement to meet sales quotas.

• Open new sales channels and improve client retention.

•Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts).

•Review with production team that they get the best suppliers with best Price.

• Assist with challenging client requests or issue escalations as needed.

•Prepare and present reports on their progress.

•Use Data to Manage Risks.

•Focus on building trust with key business stakeholders.

•Any other related duties assigned by the employer.