نظرة عامة على الوظيفة
- مستوي الخبرة
- +6 سنوات
- نوع العمل
- دوام كامل
- نوع مكان العمل
- Not specified
- الموقع
- القاهرة
- Job function
- تكنولوجيا المعلومات والتكنولوجيا
- اخر موعد للتقديم
- 28 فبراير 2023
عن الوظيفة
- Assessing the network performance through Quality Audits in order to ensure superior customer experience, identify related network quality problems and evaluate customer perception among competition through QoS KPIs monitoring as well as Benchmarking activities.
- Setting team objectives to achieve the desired organization goals and ensure having a smooth customer journey. Inspiring & motivating team members to achieve the highest performance standards.
- Providing adequate reports to identify & analyze network performance in different areas and ensure resolution of network problems impacting customers efficiently & pro-actively.
- Developing team capabilities and resources to help maintaining highest network quality standards.
Job responsibilities:
- Identify related network quality problems and evaluate customer perception among competition through QoS KPIs monitoring as well as Benchmarking measurements activities.
- Monitor, analyze & report the Access Network performance through KPIs & following up chronic problems till it solved with the concerned teams.
- Ensure that all periodic KPIs Access Network monitoring reports are shared with the concerned teams according to the agreed frequency. (Ex: 2G/3G/4G Cities report to be sent on Weekly basis).
- Affirm that the problem resolution of all Access Network issues occurs within desired SLAs.
- Monitor the access network KPIs in the areas measured by the NTRA for proactive monitoring and readiness to reduce probabilities of violations and penalties.
- Lead the development and creation of in-house developed tools to minimize the time and efforts for analyzing Access network quality problems as well as the investment costs.
- Plan and set SMART targets for team members aligned with strategic objectives.
- Manage the creation of Audit reports highlighting major problems and service interruption with causes of poor network performance to ensure having a pro-active problem-solving approach.
- Fill the gaps between the different technology teams and act as a liaison between them to reach the best E2E customer journey.
- Generate, prepare & submit sufficient quality reports including all the required analysis in each field that will provide a clear visibility of the network performance for top management.
- Maintain interdepartmental relations in a healthy position & Fosters a culture that supports cross functional cooperation emphasizing the aim of reaching common goals.
- Identify subordinates' development needs and set personal development plan including required relevant trainings & on-job coaching.
- Coach and mentor team members to inspire and maintain their high performance and ignite their skills.
المتطلبات
- University degree from the Faculty of Engineering – Communications department
- Initiative And Synthesis Mind.
- Leadership Skills.
- Self-Motivated/Motivational And Inspirational Personality.
- High Business Sense And Being Results-Oriented.
- Flexibility And Adaptable To Change.
- Innovative Mindset And Focus On Development.
- Planning, Organizing And Communication Skills.
- Time Management Skills.
Experience:
- 6 years of experience in Telecommunications.