Team Leader

Job Description:
We are seeking a team leader to join our customer service department at Go Chat. The ideal candidate will be an enthusiastic leader who can guide and motivate a team of customer service agents, ensuring that they provide exceptional support to our clients. This role requires strong communication skills, an ability to work in a fast-paced environment, and a passion for improving team performance.

Key Responsibilities:

Lead and supervise a team of customer service agents, ensuring daily tasks are completed efficiently and in line with company standards.

Provide guidance and support to team members, including mentoring and coaching for professional growth.

Monitor and evaluate team performance, offering constructive feedback and implementing improvement plans when needed.

Ensure customer service agents are adhering to policies and procedures and meeting quality and productivity targets.

Handle escalated customer queries, offering effective solutions and maintaining positive relationships with clients.

Prepare regular reports on team performance, identify areas for improvement, and propose solutions to management.

Foster a positive work environment and promote teamwork and collaboration among team members.

Participate in training programs and workshops to improve your own leadership skills and keep up with industry trends.

Qualifications:
English Level: B1 or lower (intermediate English proficiency or lower).

Experience: At least 1 year of experience in a BPO (business process outsourcing) environment, particularly in customer service or related fields.

Strong leadership and communication skills.

Ability to work well under pressure and handle multiple tasks at once.

Problem-solving mindset with a focus on customer satisfaction.

Flexibility and adaptability in a fast-paced environment.

Willingness to learn and grow within the company.

نظرة عامة على الوظيفة

عن الوظيفة

المهارات

تسجيل الدخول لحسابك