نظرة عامة على الوظيفة
- مستوي الخبرة
- غير مطلوب الخبرة
- نوع العمل
- دوام كامل
- نوع مكان العمل
- Not specified
- الموقع
- Not specified
- Job function
- تكنولوجيا المعلومات والتكنولوجيا
- اخر موعد للتقديم
- 14 يناير 2026
عن الوظيفة
- Act as level 1 escalation and engage the crisis management process if needed on that level
- Work with management on team training plan
- Work with management on service acceptance
- Work with management on incident auditing for team members
- Work on preparing Rosters for the team and handle changes through the month
- Ensure incidents are allocated to the most appropriate next step as part of the incident flow process and perform technical escalations in line with company procedures
- Liaise and refer issues to correct/relevant resolution entities and other vendors as appropriate
- Build relationships with peer and management levels
- Follow up on the team KPIs, and communicate to team members ways to improve it
- Owns the chronic and complex problems/incidents and drive those incidents for quick and efficient solution
- Determination to process tasks according to predefined processes is essential
- Provide technical assistance to the customer service management organization for the creation of the Root Cause analysis (RCA).
- Lead communication in complex situations with internal and external stakeholders
- Undertake any other reasonable task assigned by management
المهارات
تكنولوجيا المعلومات والتكنولوجيا