نظرة عامة على الوظيفة
- مستوي الخبرة
- غير مطلوب الخبرة
- نوع العمل
- دوام كامل
- نوع مكان العمل
- في المكتب
- الموقع
- القاهرة
- Job function
- التعليمية و التدريبية
- اخر موعد للتقديم
- 20 مايو 2025
عن الوظيفة
ACC is hiring a Training Specialist responsible for delivering training courses for newcomers targeting the improvement of their skills to meet staffing needs and ensure having competent staff.
Key Responsibilities:
Deliver Training for assigned staff (new batches – verification & refreshment sessions – recalibration sessions) with the agreed benchmarks and due dates.
Oversee the performance of the assigned trainer’s team ensuring adherence to the training plan/agenda.
Work on the continuous improvement of the training materials, documents, and handouts.
Abides COPC\client approaches and requirements.
Provides pre-operational feedback OP on new agents and their fitness for performing the duties required.
Evaluate agent’s responsiveness to training and responsible for their training
Carrying out the responsibility of achieving all training performance targets (End to End –
Certifications on time – Calibration – Verifications and Quality of training)
Do all verification practices required and related to knowledge verification (Login – Calibration – Test)
Ensuring that the attendance sheets for both SS and PK are updated on time as per the due dates delivered by the training section head
Working with the existing employees “agents, trainers & quality members” to make sure that they can perform according to the business need
Qualifications
Very Good command of Microsoft Office software
Excellent presentation skills and communication skills
Fluent in writing and speaking English
Proven experience as a Technical Trainer or similar role
Strong knowledge and expertise in the technical field relevant to the training
Familiarity with learning management systems and e-learning platforms
Controlling and coordinating multiple students in various environments (classroom, virtual, in-country/in-person)
Business Level:
Awareness of the Contact center industry.
For more information send a WhatsApp message to 01017679607 mentioning Trainer
المتطلبات
Very Good command of Microsoft Office software
Excellent presentation skills and communication skills
Fluent in writing and speaking English
Proven experience as a Technical Trainer or similar role
Strong knowledge and expertise in the technical field relevant to the training
Familiarity with learning management systems and e-learning platforms
Controlling and coordinating multiple students in various environments (classroom, virtual, in-country/in-person)