نظرة عامة على الوظيفة
- مستوي الخبرة
- +2 سنوات
- نوع العمل
- دوام كامل
- نوع مكان العمل
- Not specified
- الموقع
- Not specified
- Job function
- خدمة العملاء
- اخر موعد للتقديم
- 14 مارس 2026
عن الوظيفة
- Supervise daily workforce operations, including scheduling and real-time management
- Monitor KPIs such as service level, adherence, shrinkage, and occupancy
- Lead and support workforce analysts or specialists, providing coaching and guidance
- Review forecasts and staffing plans to ensure alignment with business demand
- Coordinate with operations and team leaders to manage staffing gaps and escalations
- Prepare performance reports and recommend optimization actions
- Ensure compliance with policies, processes, and workforce strategies
المتطلبات
- Experience in Bpo for 2 years
المهارات
خدمة العملاء