Orange Business | Technical Support Engineer ( English Speaking) نموذج طلب وظيفة
شكراً لاهتمامك بالانضمام إلى Orange Business يرجى أخذ بضع لحظات لملء هذا النموذج وتقديم طلبك للفرص المحتملة معنا. نحن متحمسون لمعرفة المزيد عن مهاراتك وخبراتك وما يجعلك مناسباً لفريقنا. لنبدأ رحلتك معنا اليوم! 🚀
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Technical Support Engineer ( English Speaking)
Orange Business
•
مصر
Experience Level
+10 years
Employment Type
دوام كامل
Workplace Type
Application Deadline
14-01-2026
Job Description
- Act as level 1 escalation and engage the crisis management process if needed on that level
- Work with management on team training plan
- Work with management on service acceptance
- Work with management on incident auditing for team members
- Work on preparing Rosters for the team and handle changes through the month
- Ensure incidents are allocated to the most appropriate next step as part of the incident flow process and perform technical escalations in line with company procedures
- Liaise and refer issues to correct/relevant resolution entities and other vendors as appropriate
- Build relationships with peer and management levels
- Follow up on the team KPIs, and communicate to team members ways to improve it
- Owns the chronic and complex problems/incidents and drive those incidents for quick and efficient solution
- Determination to process tasks according to predefined processes is essential
- Provide technical assistance to the customer service management organization for the creation of the Root Cause analysis (RCA).
- Lead communication in complex situations with internal and external stakeholders
- Undertake any other reasonable task assigned by management