نظرة عامة على الوظيفة
- مستوي الخبرة
- +1 سنة
- نوع العمل
- دوام كامل
- نوع مكان العمل
- Not specified
- الموقع
- القاهرة
- Job function
- خدمة العملاء
- اخر موعد للتقديم
- 01 يونيو 2022
عن الوظيفة
Client satisfaction (patient and therapists) through knowing Client 's needs, requests and concerns to be solved.
Job responsibilities:
Answer all inquiries on the intercom. • Recommend Therapist based on the Specialty, available Time Slots, price. • Therapist relationship management, improve therapist activation and engagement. • Provide Client and therapists with accurate information about session timing or Promo Codes if available, through web chat and emails. • Follow up on sessions with Client / Therapist on Intercom (Online, browser, internet connection, device, and to make sure that they know how to use the website). • Troubleshooting within Session. • Check Client Feedback through the operation system. • Records customer inquiries by documenting inquiry and response in the relevant documents. • Responsible for rescheduling, cancellation and refund sessions. • Improve the area of retention and proactive engagement by outbound methods and executing growth strategies.
Job Competencies:
● Integrity
● Problem-solving
● Attention to details
● Quality focus
● Team player with experience to ensure successful delivery of solutions.
● Proactive
5. Compensation Package:
● Medical Insurance
● Social Insurance
المتطلبات
Area of knowledge:
● Bachelor’s degree
● + 2 years of experience in Customer Relationship Management
Area of knowledge:
• Customer services
• Sales
Technical skills:
• Excel user
• Good English Interaction
• Writing communication
• Handling customers
• Communication
Job Competencies:
● Integrity
● Problem-solving
● Attention to details
● Quality focus
● Team player with experience to ensure successful delivery of solutions.
● Proactive