Job Overview
- Experience Level
- +1 year
- Employment Type
- Full-time
- Workplace Type
- Not specified
- Location
- Cairo
- Job function
- Customer Service
- Application Deadline
- 01 June 2022
About the Role
Client satisfaction (patient and therapists) through knowing Client 's needs, requests and concerns to be solved.
Job responsibilities:
Answer all inquiries on the intercom. • Recommend Therapist based on the Specialty, available Time Slots, price. • Therapist relationship management, improve therapist activation and engagement. • Provide Client and therapists with accurate information about session timing or Promo Codes if available, through web chat and emails. • Follow up on sessions with Client / Therapist on Intercom (Online, browser, internet connection, device, and to make sure that they know how to use the website). • Troubleshooting within Session. • Check Client Feedback through the operation system. • Records customer inquiries by documenting inquiry and response in the relevant documents. • Responsible for rescheduling, cancellation and refund sessions. • Improve the area of retention and proactive engagement by outbound methods and executing growth strategies.
Job Competencies:
● Integrity
● Problem-solving
● Attention to details
● Quality focus
● Team player with experience to ensure successful delivery of solutions.
● Proactive
5. Compensation Package:
● Medical Insurance
● Social Insurance
Requirements
Area of knowledge:
● Bachelor’s degree
● + 2 years of experience in Customer Relationship Management
Area of knowledge:
• Customer services
• Sales
Technical skills:
• Excel user
• Good English Interaction
• Writing communication
• Handling customers
• Communication
Job Competencies:
● Integrity
● Problem-solving
● Attention to details
● Quality focus
● Team player with experience to ensure successful delivery of solutions.
● Proactive