نظرة عامة على الوظيفة
- مستوي الخبرة
- غير مطلوب الخبرة
- نوع العمل
- دوام كامل
- نوع مكان العمل
- Not specified
- الموقع
- Not specified
- Job function
- خدمة العملاء
- اخر موعد للتقديم
- 25 ديسمبر 2025
عن الوظيفة
- Handle inbound and outbound customer calls to provide accurate information about banking products, accounts, cards, and transactions.
- Resolve customer issues and complaints efficiently while escalating complex cases to the appropriate department when needed.
- Process customer requests such as card activation, data updates, and transaction follow-ups while ensuring all details are recorded accurately in the system.
- Maintain high performance standards by meeting banking KPIs, including call quality, handling time, customer satisfaction, and full compliance with bank policies.
المهارات
خدمة العملاء