Job Overview
- Experience Level
- No experience needed
- Employment Type
- Full-time
- Workplace Type
- Not specified
- Location
- Not specified
- Job function
- Customer Service
- Application Deadline
- 25 December 2025
About the Role
- Handle inbound and outbound customer calls to provide accurate information about banking products, accounts, cards, and transactions.
- Resolve customer issues and complaints efficiently while escalating complex cases to the appropriate department when needed.
- Process customer requests such as card activation, data updates, and transaction follow-ups while ensuring all details are recorded accurately in the system.
- Maintain high performance standards by meeting banking KPIs, including call quality, handling time, customer satisfaction, and full compliance with bank policies.
Skills
Customer Service