Medical Customer Support

(Wish-it) is searching for Medical customer care agent for fast a growing digital healthcare Start-up, that serves and empowers patients in every step of their healthcare journey by tapping into the power of data and knowledge.

Career level : Entry level .

Requirements :

- Fluency In English

- Friendly behavior

- Problem-solving skills

- Flexible with rotational shifts and can cope with the fast paced work environment

- Previous experience in a customer support role

- Track record of over-achieving quota

- Strong phone and verbal communication skills along with active listening

- Familiarity with CRM systems and practices

- Customer focus and adaptability to different personality types

- Ability to multi-task, set priorities and manage time effectively

- junior doctors ( طبيب امتياز حديث التخرج ) ( faculty of medicine / pharmacy / science / physical therapy) is a must

Job responsibilities:

- Manage inbound and outbound calls in a timely manner

- Provide best possible service to both external and internal customers to achieve highest level of customer satisfaction.

- Fully understand and adhere to company policies and procedures that generate personal and professional credibility and trust.

- Fully understand both individual and company objectives, and work on achieving them effectively and efficiently.

- Keep up-to-date with all the services and products company provided .

- Resolve all customer complaints, requests and inquiries within the pre-determined SLA’s.

- Escalate problems, report suspected fraud and provides relevant feedback to the right channels.

- Handle and solve all inquiries, requests and complaints received via all channels available (phone, e-mail and …etc.)

- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives

Medical Customer Support

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