Job Overview
- Experience Level
- No experience needed
- Employment Type
- Full-time
- Workplace Type
- Not specified
- Location
- Cairo
- Job function
- Customer Service
- Application Deadline
- 11 June 2022
About the Role
(Wish-it) is searching for Medical customer care agent for fast a growing digital healthcare Start-up, that serves and empowers patients in every step of their healthcare journey by tapping into the power of data and knowledge.
Career level : Entry level .
Requirements :
- Fluency In English
- Friendly behavior
- Problem-solving skills
- Flexible with rotational shifts and can cope with the fast paced work environment
- Previous experience in a customer support role
- Track record of over-achieving quota
- Strong phone and verbal communication skills along with active listening
- Familiarity with CRM systems and practices
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
- junior doctors ( طبيب امتياز حديث التخرج ) ( faculty of medicine / pharmacy / science / physical therapy) is a must
Job responsibilities:
- Manage inbound and outbound calls in a timely manner
- Provide best possible service to both external and internal customers to achieve highest level of customer satisfaction.
- Fully understand and adhere to company policies and procedures that generate personal and professional credibility and trust.
- Fully understand both individual and company objectives, and work on achieving them effectively and efficiently.
- Keep up-to-date with all the services and products company provided .
- Resolve all customer complaints, requests and inquiries within the pre-determined SLA’s.
- Escalate problems, report suspected fraud and provides relevant feedback to the right channels.
- Handle and solve all inquiries, requests and complaints received via all channels available (phone, e-mail and …etc.)
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Requirements
Communication and adaptability