نظرة عامة على الوظيفة
- مستوي الخبرة
- +2 سنوات
- نوع العمل
- دوام كامل
- نوع مكان العمل
- Not specified
- الموقع
- Not specified
- Job function
- خدمة العملاء
- اخر موعد للتقديم
- 14 مارس 2026
عن الوظيفة
- Lead, coach, and monitor the outbound team to meet KPIs and sales or engagement targets
- Plan daily operations, call distribution, and campaign execution
- Provide ongoing training, feedback, and performance evaluations
- Ensure adherence to scripts, processes, and quality standards
- Analyze reports and metrics to identify improvements and optimize results
- Handle escalations and support team members in complex cases
- Collaborate with management and other departments to improve customer experience
المتطلبات
- Strong leadership and communication skills
- Experience in call centers, telesales, or outbound operations
- Ability to analyze data and manage performance metrics
- Problem-solving and decision-making abilities
- Team motivation and coaching capability
المهارات
Call center
خدمة العملاء