Job Overview
- Experience Level
- +2 years
- Employment Type
- Full-time
- Workplace Type
- Not specified
- Location
- Not specified
- Job function
- Customer Service
- Application Deadline
- 14 March 2026
About the Role
- Lead, coach, and monitor the outbound team to meet KPIs and sales or engagement targets
- Plan daily operations, call distribution, and campaign execution
- Provide ongoing training, feedback, and performance evaluations
- Ensure adherence to scripts, processes, and quality standards
- Analyze reports and metrics to identify improvements and optimize results
- Handle escalations and support team members in complex cases
- Collaborate with management and other departments to improve customer experience
Requirements
- Strong leadership and communication skills
- Experience in call centers, telesales, or outbound operations
- Ability to analyze data and manage performance metrics
- Problem-solving and decision-making abilities
- Team motivation and coaching capability
Skills
Call center
Customer Service