نظرة عامة على الوظيفة
- مستوي الخبرة
- غير مطلوب الخبرة
- نوع العمل
- دوام كامل
- نوع مكان العمل
- Not specified
- الموقع
- القاهرة
- Job function
- خدمة العملاء
- اخر موعد للتقديم
- 31 أغسطس 2022
عن الوظيفة
● Attend to all walk in customers’ needs promptly
● Serve Walk-in customers and provide full information and advice.
● Manage and meet customer expectations
● Sustain high customer satisfactory service level
● Provide excellent customer service for cash clients as per Aramex CS standards
● Sell cash shipments.
● Attending to cash customers and fulfill their requirements, solve their problems, follow up their cases and update them.
● To contact four cash customers per day (leakage or none-active customers).
● Promote Aramex campaigns for customers
● Ensure outlet customer satisfaction at all times
● Handle relevant GCS cases, follow up and close all requests.
● Handle SRN for outbound team.
● Handle all passports cases by cash team and other teams.
● Handle all cash customers requesting various Aramex products
● Process and prepare cash shipments for shipping
● Handle all outstanding reports and close the related cases on daily basis.
● Close pending cases on a timely manner.
● Pass the outlet customer service audits.
● Adhere to company HSSE, compliance and sustainability corporate policies.
● Ensure timely resolution of customer complains to retain customers
● Ensure using the up to date cash rates.
● Contribute to meeting the annual/quarterly cash targets.
● Rotation shifts (Weekly Schedule) and there is a Uniform.
Job responsibilities:
المتطلبات
● Bachelor's Degree Holder (Business Administration, Supply Chain or Equivalent)
● Excellent English & Arabic Language
● Excellent Communication Skills
● Excellent Problem Solving Skills
● Eager to Learn
● Team Player
● Customer Oriented
● 0-1 Years Experience in Customer Service Role