Retail Customer Service Executive

● Attend to all walk in customers’ needs promptly

● Serve Walk-in customers and provide full information and advice.

● Manage and meet customer expectations

● Sustain high customer satisfactory service level

● Provide excellent customer service for cash clients as per Aramex CS standards

● Sell cash shipments.

● Attending to cash customers and fulfill their requirements, solve their problems, follow up their cases and update them.

● To contact four cash customers per day (leakage or none-active customers).

● Promote Aramex campaigns for customers

● Ensure outlet customer satisfaction at all times

● Handle relevant GCS cases, follow up and close all requests.

● Handle SRN for outbound team.

● Handle all passports cases by cash team and other teams.

● Handle all cash customers requesting various Aramex products

● Process and prepare cash shipments for shipping

● Handle all outstanding reports and close the related cases on daily basis.

● Close pending cases on a timely manner.

● Pass the outlet customer service audits.

● Adhere to company HSSE, compliance and sustainability corporate policies.

● Ensure timely resolution of customer complains to retain customers

● Ensure using the up to date cash rates.

● Contribute to meeting the annual/quarterly cash targets.

● Rotation shifts (Weekly Schedule) and there is a Uniform.

Job responsibilities:

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