نظرة عامة على الوظيفة
- مستوي الخبرة
- غير مطلوب الخبرة
- نوع العمل
- دوام كامل
- نوع مكان العمل
- Not specified
- الموقع
- القاهرة
- Job function
- خدمة العملاء
- اخر موعد للتقديم
- 31 يناير 2023
عن الوظيفة
Responsibility is to respond to incoming calls
from the customers to answer questions, inquiries,
troubleshoot problems, provide information and handle complaints regarding the
organization's products or services.
Job responsibilities:
- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level Meet personal/team qualitative and quantitative targets
المتطلبات
- Good communication skills
- Excellent command of the English language
- Strong commitment and dedication
- Are willing to commit for full-time rotational shift