Job Overview
- Experience Level
- No experience needed
- Employment Type
- Full-time
- Workplace Type
- Not specified
- Location
- Cairo
- Job function
- Customer Service
- Application Deadline
- 31 January 2023
About the Role
Responsibility is to respond to incoming calls
from the customers to answer questions, inquiries,
troubleshoot problems, provide information and handle complaints regarding the
organization's products or services.
Job responsibilities:
- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level Meet personal/team qualitative and quantitative targets
Requirements
- Good communication skills
- Excellent command of the English language
- Strong commitment and dedication
- Are willing to commit for full-time rotational shift