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For over 18 years banking experience, supporting with Master degree in banking- finance & certified lean Six Sigma BB, PMD, CEM Certification, Design Thinking & scram, Nabhan was responsible for overseeing & reshaping the customers journey through bank’s touch points, applying new models & Group Strategy that aimed to enhance & Sustain external & internal CX to exceed customers expectation & makes their lives significantly easier & better, Nabhan was awarded best customer experience & customer centric award in North Africa & middle east from Trust Advises.