Tamer Selim

 Directs the day-to-day activities of an organization’s information technology (IT) department, ensuring that systems, services, and infrastructure work reliably and securely.
 Lead teams that develop and implement networks and servers, respond to user help desk requests, and monitor system stability and performance.
 Provides guidance and leadership to the IT department and its technicians, but also directly supports end users by handling escalations, resolving user issues, and monitoring the performance of business-critical systems to prevent delays and outages and quickly resolve ongoing issues.
 Duties and Responsibilities.
 Direct IT Technicians.
 Monitor IT Servers and Systems.
 Negotiate Vendor Contracts.
 Resolve Help Desk Escalations.
 Oversee Upgrades and Installations.
 Develop Department Policies.
 Managed the operations and evaluation of suppliers and
vendors instituting software and hardware to increase efficiency
and track performance.
 Oversaw all company projects that required technical input,
planning, and road mapping managing from initial conception
through to completion.
 Managed and hired in-house and remote technicians, developers and
engineers ensuring regular training and development in crucial
software and network processes were undertaken by all.
 Scheduled and saw large volume of daily clients, providing advice and
support on problems.