Job Overview
- Experience Level
- +2 years
- Employment Type
- Full-time
- Workplace Type
- Not specified
- Location
- Mansoura
- Job function
- Marketing and PR
- Application Deadline
- 30 July 2022
About the Role
l Building relationships with clients based on trust and respect.
l Collecting and analyzing data to learn more about consumer behavior.
l Resolving complaints and preventing additional issues by improving processes.
l Acting as a client advocate with a focus on improving the buyer experience.
l Report on the status of accounts and transactions
l Set and track sales account targets, aligned with company objectives
l Monitor sales metrics (e.g. quarterly sales results and annual forecasts)
l Suggest actions to improve sales performance and identify opportunities for growth
l Regularly follow up with customers to convert proposals to orders.
l Manage the presentations, seminars, and lead technical meetings with clients.
l Develop and manage relationships with customers’ and partners’ technical staff.
l Good organization skills with the ability to multi-task and priorities under pressure.
l Increase revenue and retention rate for your accounts through approaching and upselling
l Ensuring that customer requests are responded to in an accurate and timely manner.
l Help the business meet sales and revenue goals.
l Negotiation and planning for short and long-term subscriptions.
l Align with cross-functional teams to meet clients’ expectations.
l Be the primary point of contact and build long-term relationships with customers
l Help customers through email, phone, online presentations, screen-share and in person meetings
l Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis
l Monitor and analyze customer's usage of our product
l Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships
l Liaise between the customer and internal teams
l Retaining clients and building strong, trusting relationships.
Job responsibilities:
Requirements
l Bachelor's Degree in appropriate field of study or equivalent work experience
l Proven work experience as a Sales account manager or Sales account executive or other relevant experience from (2-4) years.
l Adaptability and strong problem-solving skills.
l Ability to approach people and understand their needs
l Ability to build rapport and collaborate with others within the company and externally.
l Ability to prioritize among competing tasks
l Passionate about helping others
l Knowledge of CRM software and MS Office
l Strong organization, Excellent time and project management skills.
l Excellent communication and negotiation skills
l Business acumen with a problem-solving attitude
l Understanding of consumer behaviors and industry trends.
l Demonstrated ability to communicate, present and influence credibly and effectively
l Experience in delivering client-focused solutions based on customer needs
l Proven ability to manage multiple projects at a time while paying strict attention to detail
l Natural relationship builder with integrity, reliability and maturity
l Critical thinking and problem solving skills
l Understanding of website development, marketing, measurement and analytics, content management, digital marketing and internet technology
