Job Overview
- Experience Level
- No experience needed
- Employment Type
- Full-time
- Workplace Type
- Not specified
- Location
- Cairo
- Job function
- Customer Service
- Application Deadline
- 01 June 2022
About the Role
We are looking for an energetic Client Care Specialist will interact with the company’s client by addressing inquiries and resolving complaints, generally providing a higher level of client support, and retention.
Job responsibilities:
· Interacts with clients via telephone, email, and online chat to provide support and information on our assigned services.
· Ensures that appropriate actions are taken to resolve clients’ problems and concerns.
· Maintains client accounts and records of client interactions with details of inquiries, complaints, or comments.
· Uses knowledge of a specific product, service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff.
· Performs other related duties as assigned.
Requirements
Excellent communication skills including active listening.
Service-oriented and has high problem solving skills.
Fast learner
Proficient computer skills with the ability to learn new software.
Excellent English (spoken and written)