● CRM and Data Management: Oversee the CRM system's operation, ensuring optimal performance
and data accuracy.
● Provide system administration support for CRM systems, particularly related to user permissions,
custom objects, and workflows
● Strategic Development: Develop CRM strategies that align with ITIDA’s goals and enhance customer
satisfaction.
● Cross-functional Collaboration: Work with various teams to ensure smooth user adoption to the CRM.
● Training and Support: Educate internal teams on CRM best practices and provide ongoing support for
system users.
● Reporting and Insights: Generate comprehensive reports and insights for stakeholders to inform
strategy and operations.
● Quality Assurance: Maintain high data quality within the different CRM systems through regular audits
and cleansing.
● Ad-hoc Projects: Be prepared to take on additional tasks that may fall outside the typical scope of CRM
and database management, supporting other areas of the business as required
● Proficiency in MS Dynamics CRM: Demonstrated experience working with MS Dynamics CRM,
including customization, configuration, and administration.
● Customization Skills: Ability to customize entities, forms, views, workflows, and business processes
within MS Dynamics CRM to meet business requirements.
● Integration Experience: Knowledge of integrating MS Dynamics CRM with other systems using tools
like plugins, web services, and data migration.
● Plugin Development: Proficiency in developing plugins using C# and .NET for extending the
functionality of MS Dynamics CRM.
● JavaScript and Web Resources: Experience in using JavaScript and web resources to customize the
user interface and implement client-side logic in MS Dynamics CRM.
● Reporting and Dashboards: Ability to create and customize reports, dashboards, and charts within MS
Dynamics CRM using tools like SSRS and Power BI.
● Knowledge of CRM Best Practices: Understanding of CRM best practices and industry standards for
designing, implementing, and maintaining MS Dynamics CRM solutions.
● Security and Role Management: Familiarity with managing security roles, permissions, and access
controls within MS Dynamics CRM to ensure data security and compliance.
● Upgrade and Migration Experience: Experience in upgrading MS Dynamics CRM to newer versions
and migrating data between environments.

Qualifications:
● Bachelor's degree in Engineering, computer science or a related field.
● Demonstrated 7yrs+ experience with CRM platforms and database management. Experience with
Microsoft Dynamics 365 is a plus
● Strong analytical skills to help identifying data integrity and cleanness gaps.
● Excellent communication skills and the ability to work collaboratively.
● Flexible and adaptable, with a willingness to take on varied responsibilities.
● Creative problem-solving abilities and a results-driven mindset.