Job Overview
- Experience Level
- No experience needed
- Employment Type
- Full-time
- Workplace Type
- Not specified
- Location
- Giza
- Job function
- Customer Service
- Application Deadline
- 09 June 2025
About the Role
- Telephone order processing - the keying of telephone orders ensuring all security standards are maintained
- Email order processing - the keying of manual orders onto our internal systems in a timely and accurate manner
- Order queries and issues - liaising with all relevant IM departments to resolve order queries and issues
- Client issue resolution - owning and investigating all customer-generated issues across all IM products, ensuring that the customer is continually updated at all stages
- Email indexing - the process of signposting all email traffic that arrives within the department to a specific area
- Callbacks - proactive process for informing customers of unfulfilled orders
- Communicators - internal tracking process to resolve customers' inquiries
- Outbound calls - contacting customers to discuss any information related to their order requirements
| - Bachelor Degree of any major
- Advanced level of English language
- 0-2 years experience in Technical Support or Customer Care