Job Overview
- Experience Level
- +1 year
- Employment Type
- Full-time
- Workplace Type
- Not specified
- Location
- Cairo
- Job function
- Customer Service
- Application Deadline
- 07 September 2022
About the Role
- Bocsha is looking for bright, articulate, detail-oriented Customer Experience Associates who are motivated to help us exceed our customers’ expectations.
- As a customer-centric company, the Customer Experience Associate is a critical part of Bocsha team and its mission to deliver timely and professional customer experience to all of its customers.
- This important position requires an action-oriented, flexible problem-solver who will assist customers in issues related to their orders or digital experience and correcting post-ordering issues.
- Associates communicate with customers primarily via telephone, email and through Breadfast website beside other third-party tools.
Job responsibilities:
- Interact with Bocsha customers over phone, WhatsApp and email messages.
- Place customers’ orders on daily basis and resolve any issues in a timely manner.
- Follow up with customers to ensure they got the service they require
- Respond to customer inquiries on social media (In, Fb)
- Build a strong relation with our clients and guide them with all their needs
Requirements
- 1 year or above - experience in customer service
- Communication Skills
- Teamwork
- Ability to handle pressure
- Ability to promote and sell products or services.
- Able to speak with customers in a calm, enthusiastic and friendly tone of voice.
- Ability to determine customer needs and provide appropriate solutions
- Ability to communicate correctly and clearly with customers
Skills
Customer Service