Job Overview
- Experience Level
- +1 year
- Employment Type
- Full-time
- Workplace Type
- Not specified
- Location
- Cairo
- Job function
- Customer Service
- Application Deadline
- 31 August 2022
About the Role
● Handle all GCS cases, follow up and close all requests.
● Attending customer’s inquiries by fulfilling their requirements, solve their problems, follow up their cases, and update them.
● Respond to all requests that are under IRT "Immediate Respond Team" as per the standard (respond within 24/7 and by 10 seconds to 10 minutes".
● Manage and meet customer expectations
● Respond to all customer's inquiries to improve their customer service experience.
● Provide excellent customer service for customers as per Aramex CS standards
● Facilitate the flow of information horizontally and vertically
● Collaborate with the team to achieve the team objectives
● Serve all customer's inquiries and provide full information and advice.
● Close pending cases in a timely manner.
● Achieve Aramex customer service KPIs Pass the customer service audits.
● Support to solve the bad address shipments if needed
● Implement Customer Service KPIs
● Sustain high customer satisfactory service level
● Follow up on domestic and express outstanding shipments for cash if needed
● Ensure customer satisfaction to retain customer
● Available Vacancy in Giza - Sheikh Zayed
Job responsibilities:
Requirements
● Customer Service Experience (1-2) years
● Bachelor degree Holder (Logistics/ Supply chain Major Preferably)
● Customer-oriented
● Excellent Communication Skills
● Problem Solver
● English Language Fluency