Job Overview
- Experience Level
- +1 year
- Employment Type
- Full-time
- Workplace Type
- Not specified
- Location
- Cairo
- Job function
- Customer Service
- Application Deadline
- 29 September 2025
About the Role
Respond to customer inquiries, concerns, and complaints across multiple communication channels (phone, email, chat, social media, etc.)
Provide timely and accurate information to customers, addressing their needs and concerns effectively
Troubleshoot and resolve customer issues in a professional and empathetic manner
Identify opportunities to upsell or cross-sell relevant products and services
Maintain detailed records of customer interactions and follow-up actions
Provide feedback and insights to the management team on customer trends, pain points, and improvement areas
Participate in training programs to continuously develop product knowledge and customer service skills
Adhere to company policies, procedures, and quality standards in all customer interactions
Collaborate with cross-functional teams (e.g., sales, marketing, operations) to enhance the overall customer experience
Requirements
Bachelor's degree preferred
1-2 years of experience in a customer service or call center environment
Strong communication and interpersonal skills, with the ability to adapt communication styles to different customer needs
Excellent problem-solving and critical thinking abilities to handle complex customer inquiries
Proficient in using customer relationship management (CRM) software and other relevant technology
Demonstrated ability to work in a fast-paced, high-volume environment and maintain a positive attitude
Flexibility to work in shifts, including weekends and holidays, as needed
B2 English Level is a must