Job Overview
- Experience Level
- +1 year
- Employment Type
- Full-time
- Workplace Type
- Not specified
- Location
- Cairo
- Job function
- Customer Service
- Application Deadline
- 18 July 2022
About the Role
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
Job responsibilities:
Requirements
- Females Only
- Excellent in English
- Have good communication and persuasion skills
- Comfortable using computers.
- At least one year experience in sales is preferred
- High school diploma, general education degree, or equivalent.
- Ability to stay calm when customers are stressed or upset.
Skills
Customer Care
Customer Service