Job Overview
- Experience Level
- +5 years
- Employment Type
- Full-time
- Workplace Type
- Not specified
- Location
- Cairo
- Job function
- Customer Service
- Application Deadline
- 01 June 2022
About the Role
- Oversee a team of customer service Associate's and Supervisors to ensure they are providing an exceptional client experience
- Mastermind creative ways to deliver an exceptional client experience
- Develop and oversee the implementation of client service protocols
- Coach and support team members to help them meet departmental goals.
- Create monthly and quarterly departmental reports to determine whether KPIs are being met and where there is room for improvement
- Keep ahead of industry’s developments and apply best practices to areas of improvement.
- Adhere to and manage the approved budget.
- Communicate with other departments to ensure problems are resolved and to facilitate a smooth workflow.
- Implementing customer support processes to enhance customer satisfaction.
- Keep ahead of industry’s developments and apply best practices to areas of improvement
- leading and motivating the customer service team, developing loyalty programs, and creating customer satisfaction goals.
- Create effective customer service procedures, policies, and standards.
Job responsibilities:
- Bachelor's degree in business, finance or any science related fields.
- Minimum of 5 years experience in customer service including 3 years in a managerial position.
- English Proficiency.
- Ability to think strategically.
- Exceptional Leadership skills.
- Advanced troubleshooting and multi-tasking skills
- Superb leadership, communication, and collaboration abilities.
- Exceptional analytical and problem-solving skills.
- Strong project management, multitasking, and decision-making skills.
Skills
Customer Service