Job Overview
- Experience Level
- +2 years
- Employment Type
- Full-time
- Workplace Type
- Not specified
- Location
- Cairo
- Job function
- IT & Tech
- Application Deadline
- 08 September 2022
About the Role
• Responsible for the customer support experience.
• Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming)
• Identify cases that require escalation (either technically or strategically)
• Create and maintain incident management requests to product group or engineering group
• Contribute to case deflection initiatives, automation, and other digital self-help assets to improve customer and engineer experience
• Provide ramp activities, knowledge sharing, technical coaching, and mentoring
• Drive technical collaboration and engagement outside of CSS (Product Engineering teams, Services, Support, Regions)
• Lead or participate in building communities with peer delivery roles; may be workload
or specialty specific
Job responsibilities:
Requirements
• 2+ years in a customer facing service role in any capacity
• Strong customer service background, accurate and logical problem solving
• 2+ years of experience in ERP systems like Dynamics, SAP, PeopleSoft, NetSuite ERP, Oracle ERP Cloud, Epicor, and, or related
• 2+ years of experience in ERP working in one or more of the following Supply Chain Management areas:
o Sales order and Purchase order processing
o Manufacturing and Master planning
o Inventory and Warehouse management
o Inventory costing
o Transportation management