Job Overview
- Experience Level
- No experience needed
- Employment Type
- Full-time
- Workplace Type
- Not specified
- Location
- Cairo
- Job function
- IT & Tech
- Application Deadline
- 01 June 2022
About the Role
IT Help Desk duties include end user support, license tracking, performing PC maintenance, upgrades and configuration. IT Help Desk is responsible for ensuring end-user satisfaction and optimum performance of required IT devices and equipment for end-user’s job.
IT support will be to Carina staff and Retail user groups. As well as Carina users, support will also be provided to guests and visitors of Carina events, fairs and conferences or other Company related projects and subsidiaries.
Job responsibilities:
· Provides first line support to end user to ensure end-user’s satisfaction, responding quickly and effectively to daily/ periodical requests for technical assistance, via phone, electronically or in person.
· Diagnoses and resolves technical hardware and software issues and faults, and advises users on appropriate action and proper use precautions.
· Administers help desk software.
· Logs all help desk interactions.
· Redirects problems and queries to appropriate resource when applicable.
· Tracks and monitors problems and requests in order to ensure maximum efficiency of IT utilities.
· Modifies configurations, utilities, software default settings, etc. for the local workstation.
· Assists with onboarding new users “e.g. E-mail users, etc.).
· Ensures each workstation/ office/ employee desk has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment as appropriate.
· Installs, tests and configures new workstations, peripheral equipment and software.
· Manages PC setup and deployment for new employees using standard hardware, images, and software.
· Assigns users and computers to proper groups in active directory.
· Performs timely and periodical workstation hardware and software upgrades as required. Works within the IT support team to undertake other additional duties and tasks of a reasonable nature.
· Maintains inventory of all equipment, software and software licenses.
· Documents all internal processes and its related information (e.g. End-user name, job title, date of request, type of problem, type of support, duration of fixing the problem, user feedback, etc.).
· Reports issues to the service/front desk for escalation.
Attends Carina meetings as appropriate to provide IT support for ensuring meeting efficiency and optimum performance of IT equipment during the meeting.
Requirements
Bachelor’s Degree in marketingor equivalent combination of education
0-3 years of related experience in Retail business module is preferred
Computer Skills:
Advanced skills in using Microsoft office; word, excel, and PowerPoint.
Language Ability:
High proficiency of
Arabic and English Languages; Ability to interpret, analyze, and write reports.