Job Overview
- Experience Level
- +5 years
- Employment Type
- Full-time
- Workplace Type
- Not specified
- Location
- Cairo
- Job function
- IT & Tech
- Application Deadline
- 01 June 2022
About the Role
Being part of an Enablinggroup supporting Cassbana’s IT systems.
Job responsibilities:
Lead It Operation Support team.
Proficient in new product / service releases and stay on the forefront of emerging industry practices
Ability to provide engaging, informative, well-organized evidential feedback where required
Act as a stakeholder for driving enhancements and improving support for all IT systems and processes
Requirements
Experience in supporting one or more IT infrastructure area such as Networking, Active Directory, LDAP, DB fundamentals, backup/storage
Experience translating business and technical needs across region and driving solution delivery
Ability to leverage knowledge of business applications to influence service owner priorities to effect change
Experience in adapting to shifting organizational structures and matrix reporting with focus on driving support services
Demonstrated business acumen and working knowledge of applications and business processes
Experience working within a progressive IT support organization and experience providing remote support with world-class customer service and interaction skills
Years of experience: 5+ years of experience in support and troubleshooting Windows & Mac OS platforms (Mac OSX 10.7+, Windows 7 or above) including mobile devices running Apple iOS & Android mobile operating systems