Job Overview
- Experience Level
- +1 year
- Employment Type
- Full-time
- Workplace Type
- Not specified
- Location
- Cairo
- Job function
- IT & Tech
- Application Deadline
- 03 September 2024
About the Role
Monitor the network and application servers and ensure their healthy status.
Provide 1st line technical support, investigate any abnormal system/DB/application behavior according to the system health checks.
Provide the needed support and resolution to the individual escalated cases from customer care.
Investigate the escalated global cases form customer case, resolve it or escalate to the 2nd line within the SLA time if needed, and follow up with them till the problem is solved.
Extract the needed reports form the system.
Reconcile the escalated dispute cases from sales and finance and provide a feedback within the SLA time.
The role is varied and requires a real team player who has the ability to manage their time efficiently and prioritize or escalate technical issues to ensure a prompt closure
Job responsibilities:
Requirements
BSc in Computer Engineering or equivalent Hands-on experience in SQL query writing (Oracle and SQL server ) Excellent analytical skills Strong result orientation and customer centricity Excellent communication skills.