Job Overview
- Experience Level
- +2 years
- Employment Type
- Full-time
- Workplace Type
- Not specified
- Location
- Not specified
- Job function
- Banking, Finance, & Accounting
- Application Deadline
- 21 October 2024
About the Role
- To deliver exceptional retail business performance through sales performance, excellent customer servicing, query resolution.
- To deliver challenging Prestige sales and service targets
- To provide expert support and advice to Prestige customers, non-customers and colleagues, responding to referrals and introductions
- Receive Customer Complaints, record it and take all reasonable steps to resolve the complaint.
Requirements
- Drive and deliver exceptional sales performance by identifying and meeting customer needs through selling, cross selling of products & services through acting as an advisor to retail clients.
- 70% of time is dedicated towards sales.
- Own and manage customer queries and complaints by taking ownership and resolving in a timely manner.
- Run a business portfolio that maximizes opportunities and generates strong growth and good, sustainable returns over the business cycle.
- Achieve volume and revenue goals via the combination of customer acquisition and relationship widening; in addition to growing network of clients through using diverse sources.
- Deliver world class customer service practices and ensure adherence to AWBE Service standards.
- Meet all customer contact rules requirements set.
- Deal with customer complaints to rectify causes to avoid recurrence
- Co-ordinate preparation and execution of account related documentation including mandates and application forms
- Achieve operational rigor excellence in all aspects of procedures and processes undertaken to ensure satisfactory audit.
- Ensure compliance with operations risk & rigor requirements e.g. Health & Safety standards and security of premises
- Adhere filling performance activity sheets timely and with Optimum quality
- Build effective relationships with branch staff and key support functions.
- Support other Bank colleagues by building their knowledge and understanding of Premier customers, products and services through the delivery of formal and ad hoc training and coaching.
- Provide cover for all staff within Sales when required.
- Provide honest, direct and constructive feedback to others
Skills
Banking, Finance, & Accounting
