Job Overview
- Experience Level
- No experience needed
- Employment Type
- Full-time
- Workplace Type
- Not specified
- Location
- Cairo
- Job function
- Customer Service
- Application Deadline
- 14 January 2026
About the Role
We are seeking a detail-oriented and proactive Real-Time Analyst to join our customer service operations team. As a Real-Time Analyst, you will be responsible for monitoring live operations in real-time, ensuring that service levels, staffing, and operational performance are on track. You will provide timely updates and make real-time adjustments to staffing, breaks, and other operational activities to ensure the team meets customer service goals and service level agreements (SLAs). This role is critical for maintaining optimal performance and customer satisfaction across all customer service channels.
Skills
Customer Service