Job Overview
- Experience Level
- +1 year
- Employment Type
- Full-time
- Workplace Type
- In office
- Location
- Giza
- Job function
- IT & Tech
- Application Deadline
- 09 June 2025
About the Role
1. Monitors queues accuracy to achieve the required SLA percentage.
2. Prepare Adherence and Conformance sheets
3. Sends the contact center detailed report on time
4. Prepares the deduction sheet
5. Prepares the Absenteeism and Shrinkage sheet
6. Monitors outliers’ agents
7. Compares between WFT schedule and the intraday actual circumstances to make a reforecast if needed
8. Prepares Utilization and Occupancy sheet and give there commendation according to its numbers
9. Updates the actual schedule daily
Skills
IT & Tech