Job Overview
- Experience Level
- +3 years
- Employment Type
- Full-time
- Workplace Type
- In office
- Location
- Cairo
- Job function
- Customer Service
- Application Deadline
- 20 May 2025
About the Role
To support the growth and performance of the sales team by onboarding new hires effectively, evaluating sales calls, and providing targeted coaching to maximize conversion rates and maintain quality standards.
Key Responsibilities:
- Deliver product and sales process training to new hires in line with campaign objectives.
- Monitor and evaluate sales calls (live and recorded) for both new and existing agents.
- Provide one-on-one and group coaching focused on improving objection handling, closing techniques, and customer engagement.
- Track and document new hires’ progress during the first 30–60 days and share reports with management.
- Support sales agents by addressing process-related or script-related inquiries.
- Work closely with team leaders and sales managers to identify under performers and provide additional training and support.
- Assist in updating sales scripts and training materials based on agent performance and campaign updates.
Skills
Call center
Customer Service